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Andrew Balfour
Andrew Balfour,
Category: Appliance
Satisfied Customers: 424
Experience:  Electronics Technician at KINGSWOOD DOMESTIC APPLIANCE LTD
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I have an Hisense American style fridge freezer and my light

Customer Question

Hi there.I have an Hisense American style fridge freezer and my light is flashing in side the fridge.
JA: Do you know the model of your Hisense fridge? How old is it?
Customer: BCD -535WPFZR/HC4
JA: How long has this been going on with your Hisense refrigerator? What have you tried so far?
Customer: Just now i have seen it i have tried to take out the light but nothing has changed
JA: Anything else we should know to help you best?
Customer: i dont know in the freezer light is not working for long time
Submitted: 18 days ago.
Category: Appliance
Expert:  Andrew Balfour replied 18 days ago.

Greetings and Welcome to JustAnswer.

I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.

Expert:  Andrew Balfour replied 18 days ago.

I have investigated the information you have provided and based on that I would like to bringing to your attention, flash lights are not a good sign, they indicate a fault has developed which needs attention. I have also come across scenarios where restart the the unit assists to clear faults and therefore would recommend you trying that before looking into arranging a technician to visit to have a look into the units hardware   


  1. Power the unit off by removing the power cable from the power source. 

  2. Allow the unit to remain off for around 10 minutes. 

  3. Proceed to repower the unit and confirm if that has cleared the flashing lights. 

I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!

Andrew

Customer: replied 18 days ago.
Ok, i will try it now and will wait for 10 min.It is strange as it is start suddenly.
Expert:  Andrew Balfour replied 18 days ago.

Isit working?

Customer: replied 18 days ago.
I need to wait for 10 min and i will let you know
Expert:  Andrew Balfour replied 18 days ago.

Perfect.

Customer: replied 18 days ago.
It is still the same
Expert:  Andrew Balfour replied 18 days ago.

I would recommend you consult a local technican to make a visit at this stage.

Customer: replied 18 days ago.
I think i just need to change the light as in the freezer my light is not working long time.
Expert:  Andrew Balfour replied 18 days ago.

Light bulb?

Customer: replied 18 days ago.
It is like a stick long with LED lights.
Expert:  Andrew Balfour replied 18 days ago.

Can you share a image?

Customer: replied 18 days ago.
File attached (6V72VT7)
Expert:  Andrew Balfour replied 18 days ago.

Just a image please?

Customer: replied 18 days ago.
File attached (P7P7SG3)
Expert:  Andrew Balfour replied 18 days ago.

I will have a look if its replaceable.

Customer: replied 18 days ago.
In the freezer it was the same and now i just do not have a light there but fridge/freezer is working perfectly
Expert:  Andrew Balfour replied 18 days ago.

Perfect.

Customer: replied 18 days ago.
They are replaceable
Customer: replied 18 days ago.
I found on Hisense parts in Internet
Expert:  Andrew Balfour replied 18 days ago.

Ok thats good news.

Customer: replied 18 days ago.
I just unplugged the light,i thought i can not.
Customer: replied 18 days ago.
I have ordered 2.Thank you for tour help
Expert:  Andrew Balfour replied 18 days ago.

No problem.