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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5931
Experience:  18+ years experience as Appliance Tech.
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The hob on my cooker is not working, the code Er22 flashes

Customer Question

The hob on my cooker is not working, the code Er22 flashes all the time can you please tell me what that means in terms of the fault that has occurred
JA: Is your hob gas or electric? How old is it?
Customer: Electric it’s 5or6 years old
JA: How long has this been going on with your hob? What have you tried so far?
Customer: few days I haven’t tried anything yet
JA: Anything else we should know to help you best?
Customer: no
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good evening,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number.

Customer: replied 16 days ago.
Expert:  KevinWhiteJA replied 16 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 16 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Expert:  KevinWhiteJA replied 16 days ago.

Er22 is communication fault between the main control board and touch control board.

Please leave it completely unplugged for around 4 hours.

While it is unplugged, clean and wipe the surface and take a hair dryer blow on it from safe distance.

Then clean it again and plug it back after 4 hours.

This should solve the problem however, if the issue is still there then you will have to replace the touch control.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.