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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5923
Experience:  18+ years experience as Appliance Tech.
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The timer on my double oven qoes off randomly, Electric 15

Customer Question

The timer on my double oven qoes off randomly
JA: Is your oven gas or electric? How old is it?
Customer: Electric 15 years
JA: How long has this been going on with your oven? What have you tried so far?
Customer: It started today. I have turned it off. Then it goes off at various times after. When I have set the timer it will usually start going off with 9 minutes left
JA: Anything else we should know to help you best?
Customer: I can't think of anything else
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good evening,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number.

Customer: replied 14 days ago.
Neff U1661
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 14 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 14 days ago.
Ok
Expert:  KevinWhiteJA replied 14 days ago.

These issues usually occur after power surge.

You will have to leave it completely unplugged for around 50 minutes.

Then plug it back and reset the clock, it should work.

However, if the issue is still there then I am afraid the clock assembly is faulty and will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.