Appliance Repair Questions? Ask a Technician for Answers ASAP
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided today and based on the information you have provided I have found that If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Cause: A common cause for a clog is frozen water in the line. Fix: To repair a frozen line, slide the refrigerator and unplug it.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
It sounds like the line has frozen for the freezer.
What came out sorry?
I would recommend getting in contact with the seller to have it replaced, that is not normal