How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5929
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have tried to contact hisense for warranty claim, Coming

Customer Question

Hi I have tried to contact hisense for warranty claim
JA: Do you know the model of your Hisense appliance? How old is it?
Customer: Coming up to 2 years BCD-440wyr
JA: How long has this been going on with your Hisense appliance? What have you tried so far?
Customer: hc4
JA: Anything else we should know to help you best?
Customer: My partner was dealing with it. He emailed last year and got no response, and he emailed recently and go not response
Submitted: 15 days ago.
Category: Appliance
Customer: replied 15 days ago.
The light in the bottom freeze started strobing last year. It now doesn’t work at all.
Customer: replied 15 days ago.
Freezer*
Expert:  KevinWhiteJA replied 15 days ago.

Good evening,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Expert:  KevinWhiteJA replied 15 days ago.

The light is not working however, the temperature is fine ?

Customer: replied 15 days ago.
that is correct
Expert:  KevinWhiteJA replied 15 days ago.

OK, please allow few minutes to check.

Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the image.

Customer: replied 15 days ago.
No chance!
Customer: replied 15 days ago.
I’ll carry on, on here thank you
Expert:  KevinWhiteJA replied 15 days ago.

No chance for what ?

Customer: replied 15 days ago.
To switch to a phone call for £16.. it’s cost me £5 already to join this to get in contact with someone
Expert:  KevinWhiteJA replied 15 days ago.

OK sure, I am happy to help via chat.

That is automated and optional premium service.

Customer: replied 15 days ago.
I’d rather just call someone myself. I just want the freezer light fixed
Expert:  KevinWhiteJA replied 15 days ago.

Complete LED set is faulty and will need replacement.

Expert:  KevinWhiteJA replied 15 days ago.

Are you getting my messages ?

Customer: replied 15 days ago.
I saw above, yes led is not working
Customer: replied 15 days ago.
File attached (L716LS5)
Expert:  KevinWhiteJA replied 15 days ago.

Yes, because that is faulty, the part is available for around £14 + repair charges.

If you have warranty then please click here to register your appliance.

Alternatively, you may call Hisense at 03330 436697 to book repair.

Expert:  KevinWhiteJA replied 15 days ago.

Yes, it is covered under 5 years warranty, you may call them at 0333(###) ###-####to book in warranty repair.

Expert:  KevinWhiteJA replied 15 days ago.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.

Customer: replied 15 days ago.
It says we only have 2 years warranty
Expert:  KevinWhiteJA replied 15 days ago.

As per their website this appliance is covered under 5 years hence, you will have to contact them to confirm this.

Customer: replied 15 days ago.
why have I just paid £5 to talk to you?
When the numbers should have been readily available?
Expert:  KevinWhiteJA replied 15 days ago.

Sorry, for payments, cancellations etc. please contact customer support at 0808(###) ###-####or at https://www.justanswer.co.uk/help/contact-us. I can only provide technical assistance and do not deal in payments.