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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5876
Experience:  18+ years experience as Appliance Tech.
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Our new (<2 weeks) Bosch Freezer Model Series 4 GSN36VWFGP

Customer Question

Our new (<2 weeks) Bosch Freezer Model Series 4 GSN36VWFGP seems to be running continuously 24 hours a day. We have checked the temperature settings and no change.
JA: Do you know the model of your Bosch freezer?
Customer: Details are given above
JA: How long has this been going on with your Bosch freezer? What have you tried so far?
Customer: Since it arrived 2 weeks ago. Adjusting temperature setting, turning super freeze on and off.
JA: Anything else we should know to help you best?
Customer: Not at the moment.
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If the fan is working then this indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to contact Bosch and get this replaced under warranty.

They will test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.