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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5920
Experience:  18+ years experience as Appliance Tech.
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I cannot open the door of my Bosch Ecosilence Series 6. If I

Customer Question

I cannot open the door of my Bosch Ecosilence Series 6. If I switch on at all red key, keylock, 40, END shows and bleeps 4 times. Can you help?
JA: Do you know the model of your Bosch appliance? How old is it?
Customer: I don't see a model number. It is a wash&dry 7/4
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: Since yesterday. I could not open after a wash and dry, so I put on for another Gentle Dry and opened it. Then put another load of washing in and put on gentle dry and today can not open it. I think at some stage yesterday I cld have touched some button by mistake.
JA: Anything else we should know to help you best?
Customer: Not that I can think of
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 12 days ago.
Is there an easier way to do it I cannot pull out the machine to unplug it
Customer: replied 12 days ago.
How do we continue , went out before you gave me a call. Now I can only do call around 2.00 o' clock
Expert:  KevinWhiteJA replied 12 days ago.

OK then please do not pull it out and follow the instructions given earlier.