How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

The electrics are working but no water is getting through.

Customer Question

The electrics are working but no water is getting through.
JA: What's the brand and model of your appliance? How old is it?
Customer: Hoover AXI HDPN1L390. About 18 months
JA: How long has this been going on with your Hoover appliance? What have you tried so far?
Customer: We've pulled it out to make sure that nothing is kinked.
JA: Anything else we should know to help you best?
Customer: We've also tried to reset it.
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If the drain is clogged it may cause these type of issues.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the inlet valve.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 14 days ago.
It still isn't working
Expert:  KevinWhiteJA replied 14 days ago.

OK, what happens if you close the door.

Does it even start to fill ?

Expert:  KevinWhiteJA replied 14 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 14 days ago.
I am paying £16 for a phone call when I don't know if you will be able to fix the dishwasher over the phone I am ending the chat good bye
Expert:  KevinWhiteJA replied 14 days ago.

I understand your frustration with your appliance not working however, when someone is available for the phone call they will call you. If that has not helped then this indicates a fault with control board that will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

Cheers