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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
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I'm having problems with our Capel wine chiller. The

Customer Question

Hi! I'm having problems with our Capel wine chiller. The temperature is showing 20+ degrees on both sections
JA: What's the brand and model of your wine chiller? How old is it?
Customer: About 8 years old
JA: How long has this been going on with your wine chiller? What have you tried so far?
Customer: A fortnight or so
JA: Anything else we should know to help you best?
Customer: I've tried turning it off and back on again but no change
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 18 days ago.
Customer: replied 18 days ago.
Should I empty the chiller too?
Expert:  KevinWhiteJA replied 18 days ago.

Yes, if you can or try after you have used most of the products.

Try to leave it unplugged for around 4 hours and see if that helps.