How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5923
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My zanussi oven has power but none of the function or

Customer Question

my zanussi oven has power but none of the function or heating lamps or interior lamps work
JA: Is your Zanussi oven gas or electric? How old is it?
Customer: the clock is on and at the correct time still
JA: How long has this been going on with your Zanussi oven? What have you tried so far?
Customer: it started this morning. it worked all day yesterday
JA: Anything else we should know to help you best?
Customer: its on a yacht and not easily accessible. I have 2 side by side. i dont know the model numbers but the yacht is 10 years old.
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

These issues usually occur after power surge.

Please leave it unplugged for around 50 minutes.

Then plug it back and reset the clock, it should work.

Please let me know how it goes.

Customer: replied 13 days ago.
Thanks Kevin. I will have to try it during the night this evening as the other oven is currently in use.
Expert:  KevinWhiteJA replied 13 days ago.

OK, no problem, please let me know how it goes.

That should reset the control however, if the issue is still there you will have to replace the element and/or thermostat.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.