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Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 73
Experience:  At your service..
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Gas knob is turned and stuck and cannot use it to turn off

Customer Question

Gas knob is turned and stuck and cannot use it to turn off gas.
JA: What's the brand and model of your appliance? How old is it?
Customer: NEFF over 10 yrs old.
JA: How long has this been going on with your Neff appliance? What have you tried so far?
Customer: 1 day. no manual.
JA: Anything else we should know to help you best?
Customer: cant find plate with type details!! sorry. someone sending a manual by
Submitted: 18 days ago.
Category: Appliance
Expert:  Mace2012 replied 17 days ago.

Good day,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is***** will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be. Hope we can resolved it quickly.

To help me better assist you, please provide its make and complete model number

Expert:  Mace2012 replied 17 days ago.

Please let me know its exact model.Thank you

Customer: replied 17 days ago.
Knob now fixed. Thank you.
Expert:  Mace2012 replied 17 days ago.

If the problem back you can replace the knob or its potentiometer.

Your welcome.

Please do not hesitate to ask any follow up questions,concerns or clarifications.