How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Mace2012 Your Own Question
Mace2012
Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 73
Experience:  At your service..
68179415
Type Your Appliance Question Here...
Mace2012 is online now

Gas knob is turned and stuck and cannot use it to turn off

Customer Question

Gas knob is turned and stuck and cannot use it to turn off gas.
JA: What's the brand and model of your appliance? How old is it?
Customer: NEFF over 10 yrs old.
JA: How long has this been going on with your Neff appliance? What have you tried so far?
Customer: 1 day. no manual.
JA: Anything else we should know to help you best?
Customer: cant find plate with type details!! sorry. someone sending a manual by
Submitted: 18 days ago.
Category: Appliance
Expert:  Mace2012 replied 17 days ago.

Good day,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is***** will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be. Hope we can resolved it quickly.

To help me better assist you, please provide its make and complete model number

Expert:  Mace2012 replied 17 days ago.

Please let me know its exact model.Thank you

Customer: replied 17 days ago.
Knob now fixed. Thank you.
Expert:  Mace2012 replied 17 days ago.

If the problem back you can replace the knob or its potentiometer.

https://www.youtube.com/watch?v=P6--CXbnBbY

Your welcome.

Please do not hesitate to ask any follow up questions,concerns or clarifications.