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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5927
Experience:  18+ years experience as Appliance Tech.
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I have received a table drier from my neighbour. it plugs in

This answer was rated:

I have received a table drier from my neighbour. it plugs in OK and switches on but the start pause button remains flashing red
JA: What happened just before the light on your dryer came on?
Customer: nothing I filled the tumble drier turned 5he time to 60 and then attempted to start it
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: but I have only just received it I am unsure what to try
JA: Anything else we should know to help you best?
Customer: have I done it correctly? filled the tumble drier closed the door turned the timer on and attempted to start

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 13 days ago.
ZDC37200W
Customer: replied 13 days ago.
hi Kevin
Customer: replied 13 days ago.
are you still online

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 13 days ago.
thank you

Yes, still here, please allow few minutes.

OK, let's see if we can get an error code.

Please leave it unplugged for around 10 minutes, then plug it back and try this:

Press and hold the START button and button towards the left of it together.

Keep them held in and turn the dial 1 click clockwise.

Now when lights start to flash release the buttons.

Then turn the dial further 9 click clockwise.

Now count number of red flashes and then count number of green flashes and let me know red followed by green.

Customer: replied 13 days ago.
thanks I will give ot a go

OK, please let me know.

Customer: replied 13 days ago.
there are no green flashes

OK, how many red flashes between pauses ?

Customer: replied 13 days ago.
20 flashes and then beep

OK, this is condenser fault.

Try this:

Unplug it and remove the condenser from front, clean it.

Then remove the water container and clean it as well.

You will see water container valve, make sure that is not clogged and completely clean.

Then try again however, if the issue returns then I am afraid the valve is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 13 days ago.
ok thank you

I am glad, I could help.

You're welcome and Good Luck.

Cheers

Customer: replied 13 days ago.
hi Kevin. are you still around? I cleaned everything and then tried your first suggestion. the lights are all flashing now and it's 3 red 1 green and then 2 red 1 green

OK, I am afraid this indicates the valve is faulty and will need replacement.

You may contact Zanussi and check if they can provide you with some kind of repair plan.

Customer: replied 13 days ago.
ah OK bummer. thank you!
Customer: replied 13 days ago.
any particular valve when I call?

Sorry about the bad news.

Have a wonderful evening.

There is only one valve in the water container.

Customer: replied 13 days ago.
lol duh. thank you

:) You are very welcome.

Have a great weekend.

Cheers

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