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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
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The door is not locking, bosch Exxcel 8. 10years? just

Customer Question

The door is not locking
JA: What's the brand and model of your appliance? How old is it?
Customer: bosch Exxcel 8. 10years?
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: just happened today tried tuning off and resetting timer
JA: Anything else we should know to help you best?
Customer: no y no just not locking Key symbol flashing on display panal
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 14 days ago.
E-Nd. WAQ24461GB/11 FD 9209 001786
Customer: replied 14 days ago.
I am waiting for an answer
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the model number.

Expert:  KevinWhiteJA replied 14 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Expert:  KevinWhiteJA replied 14 days ago.

Press and hold the START button for around 10 seconds to unlock the control.

The door will then close and it should work.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 14 days ago.
Do you have an answer to my problem
Expert:  KevinWhiteJA replied 14 days ago.

Yes, have you tried previous advise ?