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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5931
Experience:  18+ years experience as Appliance Tech.
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I’ve had the washing machine two months and it won’t go into

Customer Question

I’ve had the washing machine two months and it won’t go into the spin cycle
JA: Is your washer top or front loading?
Customer: Front loading
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It started today I’ve tried the 20 minute cycle and also spin cycle the drum turns but doesn’t go into a proper spin
JA: Anything else we should know to help you best?
Customer: No thankyou
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
Customer: replied 15 days ago.
I don’t want to speak I want somebody to fix the washing machine
Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the PNC number.

Expert:  KevinWhiteJA replied 15 days ago.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program and let me know how it goes.

Expert:  KevinWhiteJA replied 15 days ago.

That should solve the problem however, if the issue is still there then I am afraid you will have to contact Zanussi and get this repaired under warranty.

It is likely the belt has snapped and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.