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My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
This indicates an issue with the defrost drain tube.
If this tube is blocked or if it freezes the water will drip/leak.
Please try this:
Leave it unplugged and empty with door open for around 12-24 hours. Then plug it back and wait for another 4-8 hours.
The problem should be resolved.
However, if the issue appears again you will have to unplug it and then remove the rear off the appliance.
The tube is located under the evaporator on the drain pan in the compartment next to the compressor.
Thaw the drain tube, you may use hair dryer or pour warm water in the tube, and ensure it is not clogged/blocked.
Also, clean the drain pan to resolve the issue.
Please, let me know how it goes.
Please do not hesitate to ask any follow up questions.
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