Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
There can be different causes if you don't get the door open. If you can give me the model number of your device then I can describe how you can open it. With many devices you simply have to press the lift button. If it doesn't work, it could also be that a child safety device has been activated. Please also describe to me which symbols you see on the control panel. A photo would be best if you send it to me. Photos can be found below the right side of the text box with attachments.
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! Kind regards, Erdal
I cannot use the telephone service. If another expert is available and accepts your request, you are welcome to call them. I am still available via the message chat. Please describe to me exactly which symbols you see on the control panel and display when you switch it on.