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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
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My washing door has broken, Siemens iQ500 6 years old, Just

Customer Question

My washing door has broken
JA: What's the brand and model of your appliance? How old is it?
Customer: Siemens iQ500 6 years old
JA: How long has this been going on with your Siemens appliance? What have you tried so far?
Customer: Just yesterday
JA: Anything else we should know to help you best?
Customer: tried the emergency release
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 13 days ago.
Iq500
Customer: replied 13 days ago.
Can’t find the “e” number
Expert:  KevinWhiteJA replied 13 days ago.

OK, so pulling the emergency release has not helped ?

Expert:  KevinWhiteJA replied 13 days ago.

Can you unplug it and clean the drain pump filter ?

Then with the back of your fist give a soft bang on the door.

Expert:  KevinWhiteJA replied 12 days ago.

That should solve the problem however, if the issue appears again then you will have to replace the door lock.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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Have a wonderful day.
Thank you.