How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

My washing door has broken, Siemens iQ500 6 years old, Just

Customer Question

My washing door has broken
JA: What's the brand and model of your appliance? How old is it?
Customer: Siemens iQ500 6 years old
JA: How long has this been going on with your Siemens appliance? What have you tried so far?
Customer: Just yesterday
JA: Anything else we should know to help you best?
Customer: tried the emergency release
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 13 days ago.
Customer: replied 13 days ago.
Can’t find the “e” number
Expert:  KevinWhiteJA replied 13 days ago.

OK, so pulling the emergency release has not helped ?

Expert:  KevinWhiteJA replied 13 days ago.

Can you unplug it and clean the drain pump filter ?

Then with the back of your fist give a soft bang on the door.

Expert:  KevinWhiteJA replied 12 days ago.

That should solve the problem however, if the issue appears again then you will have to replace the door lock.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful day.
Thank you.