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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
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I purchase, I purchased my vax in April this year and the

Customer Question

Hi I purchase
JA: Hello. How can I help?
Customer: hi I purchased my vax in April this year and the battery is flashing red and won’t work my name is*****: Hi. How can I help?
Customer: I purchased my vax in April this year and the battery is flashing red and won’t work
JA: What device or product does this involve?
Customer: Vax one pwr
JA: What's the brand and model of your product?
Customer: Vax blade 4
JA: What have you tried so far?
Customer: Not a thing yet
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No don’t think so
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.

Usually the battery lasts for around 3-4 years.

You may contact VAX and get this repaired under warranty.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.