Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided and understand there is a problem with the cleaner which is failing to pull through the water from the water tank. I would recommend you have a copy of the User Manual open by visit the following web link and I will detail the pages you will need to refer to where the diagrams are listed for your Russell Hobbs RHCC5001 - https://www.manualslib.com/manual/1600800/Russell-Hobbs-Rhcc5001.html?page=1#manual
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
Have you tried to remove the tank and then put it back in?