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I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Thank you for sharing the image.
This error code indicates that appliance requires fluff clean program.
Please try this to unlock the door:
Please unplug the appliance and remove the bottom front flap.
Keep some beach towels and shallow container under the filter.
Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Now, with your fingers check if impellor rotates.
Then you will see a pull tab next to the filter, pull it to open the door.
Now, reconnect everything and plug it back.
Then try an empty wash cycle and if the error returns, then please get back with its complete model number.