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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
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I have the Bosch Wash&Dry 7/4kg and I’m getting C1n error

Customer Question

Hello
JA: Hi. How can I help?
Customer: I have the Bosch Wash&Dry 7/4kg and I’m getting C1n error The door is not opening
JA: How old is your Bosch appliance?
Customer: 2 years
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: 3 days I manually drained it twice
JA: Anything else we should know to help you best?
Customer: A little light is flashing
Submitted: 16 days ago.
Category: Appliance
Customer: replied 16 days ago.
File attached (1QQ2341)
Customer: replied 16 days ago.
File attached (L1LVQPP)
Customer: replied 16 days ago.
File attached (SL545V7)
Customer: replied 16 days ago.
I have just sent you images of what it looks like
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Thank you for sharing the image.

This error code indicates that appliance requires fluff clean program.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, then please get back with its complete model number.

Customer: replied 15 days ago.
I have tried this twice
Expert:  KevinWhiteJA replied 15 days ago.

OK and do you know the model number ?

Expert:  KevinWhiteJA replied 15 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Expert:  KevinWhiteJA replied 15 days ago.

Please provide its model number (starts with E nr)

Customer: replied 15 days ago.
I’m not sure of the model number
Customer: replied 15 days ago.
Where can I find it?
Expert:  KevinWhiteJA replied 15 days ago.

It is located on the manual and on the label located inside the door (starts with E nr) which you are unable to open.

Customer: replied 15 days ago.
Ok I will drain it again and get back to you
Expert:  KevinWhiteJA replied 15 days ago.

OK sure, I understand.

However, without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

Cln as advised earlier indicates that the heater and/or condenser and/or filter requires cleaning.

This should solve the issue however, if the issue is still there you will have to contact Bosch and get the heater and control checked.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 15 days ago.
Thank you
Expert:  KevinWhiteJA replied 15 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers

Customer: replied 15 days ago.
Hello I have done what you asked me
Customer: replied 15 days ago.
The little icon is still flashing
Customer: replied 15 days ago.
What should I do?
Expert:  KevinWhiteJA replied 15 days ago.

Please check this IMAGE

Expert:  KevinWhiteJA replied 15 days ago.

You will have to unplug it and pull it out.

Then remove the top off the appliance.

After this remove the metal chamber and then clean the filter.

Also, clean the ventilation duct, it should work.

Please let me know how it goes.