Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is***** will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be. Hope we can resolved it quickly.
To help me better assist you, please provide its make and complete model number
Thank you for your model.
You said you can manual drop the ice right?down into the chute.
It seem the flap spring is tight or it frozen so it can't drop the ice.
Do you have any experience in disassemble?If does not, I fully suggest to look a service technician.There is also a possibility that the control board have a defect.
Try to watched this video.This is not your model but you can have an idea what is flap.
I can give general answer but I do hope this helps.
Flap has a solenoid attached,solenoid trigger when ice drops in the chute so that the flap open and the ice drops in the bin.
Technician should check the soleniod and ice sensor if there is (in your model)