How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Mace2012 Your Own Question
Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 73
Experience:  At your service..
Type Your Appliance Question Here...
Mace2012 is online now

My dishwasher is approximately 16 months old but the top

Customer Question

My dishwasher is approximately 16 months old but the top rack won’t open and close properly, whatever we try to do to sort it
JA: What's the brand and model of your dishwasher?
Customer: Hotpoint LTB 4B019 is the it
JA: How long has this been going on with your Hotpoint dishwasher? What have you tried so far?
Customer: a couple of months. We’ve tried to take it out and start again but it just drops so it doesn’t wash the dishes properly and it droops
JA: Anything else we should know to help you best?
Customer: no thank you
Submitted: 15 days ago.
Category: Appliance
Expert:  Mace2012 replied 15 days ago.

Good day,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is***** will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be. Hope we can resolved it quickly.

Customer: replied 15 days ago.
Please do
Expert:  Mace2012 replied 15 days ago.


I have here a complete manual for your model,manuals show the technique how to adjust the upper rack.

Please let me know if it helps.

I can give general answer but I do hope this helps.

Customer: replied 7 days ago.
Totally unhelpful, would not download (we fixed it ourselves) WHY was I charged £30. Please refund this money.
Expert:  Mace2012 replied 7 days ago.


For payments etc.please contact customer support as I can only provide technical assistance and do not deal in payments.