Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
It is possible that your drain pump is blocked. Or it could be that your environmental pump is blocked or defective. If you start a program now, can you hear the drain pump working below? Will new water be introduced?Please feel free to continue this topic if you have any further questions. I would be very happy to help you! Kind regards, Erdal
It is very likely that the drain pump is blocked. Can you switch on some water in the machine as a test and try to start a programme? Normally, the water should be pumped out. If not, then the drain pump is blocked or defective.
If you now pour a glass of water into the appliance and try to start a programme, the water is pumped out?
OK, then unfortunately you will have to check the drain pump. Here is a general video guide for you as an overview of what you can do:
Please good luck