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Erdal Zal
Erdal Zal,
Category: Appliance
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Our tv is stuck on one channel and the remote can’t change

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Hi , our tv is stuck on one channel and the remote can’t change anything
JA: What's the brand and model of your appliance? How old is it?
Customer: it’s an LG tv - quite old - wait just looking it up
JA: How long has this been going on with your LG appliance? What have you tried so far?
Customer: Model 47LM760T - ZB tried switching it off and on a few times
JA: Anything else we should know to help you best?
Customer: it worked last night

Good Evening

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

It is possible that the motherboard is not working properly. Please try this once: turn off the TV using the power supply. Pull the plug out of the socket for at least 30 minutes. Switch it on again after 30 minutes and try it out.

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
Kind regards,

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