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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
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One ring on my kenwood ktc506s19 cooker will only switch off

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One ring on my kenwood ktc506s19 cooker will only switch off if the control is set to between 6 and 0..
JA: How old is your Kenwood appliance?
Customer: It was bought on 9 may 2031
JA: How long has this been going on with your Kenwood appliance? What have you tried so far?
Customer: Only since yesterday. Switched it off at the wall last night just to be safe.
JA: Anything else we should know to help you best?
Customer: Can't think of anything

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you have already tried to clean the ring then this indicates the touch control or the ring is faulty and will need replacement.

You may contact Kenwood and get this replaced under warranty.

Customer: replied 14 days ago.
Thanks Kevin, will do that.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 14 days ago.
Will try itmyself
Customer: replied 14 days ago.
No thanks

I am glad, I could help.

You're welcome and Good Luck.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you