How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5930
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Our fridge freezer fridge part has stopped chilling any

This answer was rated:

Our fridge freezer fridge part has stopped chilling any ideas
JA: What's the brand and model of your fridge? How old is it?
Customer: It's a quantity no .one number shown About 5vyears old
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: A few weeks now tried pressing various buttons but nothing seems to happen
JA: Anything else we should know to help you best?
Customer: Well I'm a stroke survivor and my wife has mental health issues so a faulty fridge is not helping us

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 12 days ago.
The freezer is fine it's just the fridge part of the unit affected if I unplug it everything in the freezer will melt

Please unplug it and let the freezer door remain closed.

Keep the fridge door open, try this for 2-4 hours and then plug it back.

Customer: replied 12 days ago.
I've tried that but still the fridge is warm and not cold any idea?

OK then I am afraid the thermostat is faulty and will need replacement.

Customer: replied 12 days ago.
OK how do we do that?

You will have to unplug it and pull it out.

Then remove the rear wall from inside and then you can replace it.

Customer: replied 12 days ago.
Where do we get a new part from ?

You may contact the manufacturer to book repair.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 10 days ago.
Very quick response and very helpful

You are very welcome and Good Luck.

Customer: replied 9 days ago.
Problem solved by buying a new appliance

Excellent :) Good Luck.