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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5905
Experience:  18+ years experience as Appliance Tech.
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I have a Samsung dryer and I get error HE, No idea as Its a

This answer was rated:

JA: Hello. How can I help?
Customer: I have a Samsung dryer and I get error HE
JA: Do you know the model of your Samsung dryer? How old is it?
Customer: No idea as Its a rented place and I am unable to reach the owner
JA: How long has this been going on with your Samsung dryer? What have you tried so far?
Customer: Samsung heat pump technology
JA: Anything else we should know to help you best?
Customer: It's been since one week

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 8 days ago.
Customer: replied 8 days ago.
Hello is this the one you are looking for

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

HE is heater issue in this Samsung appliance.

To solve this issue you will have to leave it unplugged for around 10 minutes, then press and hold the Wrinkle Prevent, Dry Level and Time buttons together for around 10 seconds.

After this press and hold down power button and when it starts to flash let go off the buttons.

Then turn it off and turn it back on to reset.

If still it will not work, then heater and/or control is faulty and will need replacement.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 7 days ago.
Let me try and let you know

OK sure.

Customer: replied 7 days ago.
I am not sure what to do with power button
Customer: replied 7 days ago.
I try the 3buttons together
Customer: replied 7 days ago.
The. I leave them and press the power button?

Yes hold the 3 buttons together then press the power button and let go off those 3 buttons.

Then turn it off and turn it back on.

Customer: replied 7 days ago.
I tried that but the moment I press power it goes off
Customer: replied 7 days ago.
Let me try again

OK sure.

Customer: replied 7 days ago.
No it's not working
Customer: replied 7 days ago.
Because when I touch the power it switches off

Yes then turn it back on then turn it back off again.

If still it won't work then issue is with heater that will need replacement.

Customer: replied 7 days ago.
It works
Customer: replied 7 days ago.
Finally thank you so much

Glad it is sorted :) You're welcome and Good Luck.

Have a great day.


KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 7 days ago.
You too thank you again

You are very welcome.

Customer: replied 7 days ago.

Yes, how can I help ?

Customer: replied 7 days ago.
The team helped me solve the HE errors code but now my dryer just switches on the then off in say a minute

OK, I am afraid heater is faulty and will need replacement.

If it is still under 5 years then please contact Samsung to book repair.

Customer: replied 7 days ago.
Oh ok :(
Customer: replied 7 days ago.
Thank you for your help.
Customer: replied 7 days ago.
Have a good day Kevin.

You are very welcome.

You as well.