Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Key lock indicates control is locked.
To unlock the control please press and hold the SPIN and FINISH IN buttons together for around 10 seconds.
This should solve the problem, please let me know how it goes.
OK, please read and follow my previous instructions.
Glad it is sorted Alastair :)
You're welcome and Good Luck.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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Have a wonderful day.