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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5921
Experience:  18+ years experience as Appliance Tech.
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I have an EXXCEL Aquastar 6.0l d/w and it is showing an E:02

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Hi , I have an EXXCEL Aquastar 6.0l d/w and it is showing an E:02 error code. It is a cold water feed and there is water and drainage, but it is not getting hot or drying.
JA: Who makes your appliance? How old is it?
Customer: Bosch and 2015
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: a week and have tried to run a diagnostic test, but can't find any instructions to do this. I've turned it off, waited 15 mins and then turned it back on again. Pressed the reset button as instructed but still no luck
JA: Anything else we should know to help you best?
Customer: Not that I can think of

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 7 days ago.
Hi Kevin, the model number is *****

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 7 days ago.
FD 9409

Thank you.

FD number tells you its age, it was manufactured in September 2014 so almost 7 years old.

E02 indicates fault with electronics caused by faulty operating module.

However, please try this to solve the issue:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the operating module.

The cost of repair will be around £66 + repair charges (£99 if done by Bosch).

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 7 days ago.
Thank you Kevin, I will try that now!

You're welcome and Good Luck.

Cheers

Customer: replied 7 days ago.
Sorry, do I leave the machine connected to the water and drainage pipe when I tip it?

You can remove them and then tip it.

Customer: replied 7 days ago.
Ok

No problem, let me know if you need further assistance.

Customer: replied 7 days ago.
Ok, so I have drained it, checked all the pipes & filters and put it on a cycle. It is counting down the minutes, but we shall see as it usually finishes the cycle and then comes up with the error code. I can't hear the arms going round at the moment...

OK sure, please let me know how it goes.

Customer: replied 7 days ago.
ok, so now the arms are going round and its making all the usual noises!

OK, let it complete.

Customer: replied 7 days ago.
Hi Kevin, just back from a dog walk and the machine is showing the error code again. So, please can you tell me how we proceed from here?

OK, I am afraid the control board will need replacement.

The cost of repair will be around £66 + repair charges (£99 if done by Bosch).

You may contact Bosch and check with them if they can provide some kind of repair plan to you.

Customer: replied 7 days ago.
I need to contact Bosch or what?

Yes or if you want to replace it yourself let me know, I will send the instructions.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 7 days ago.
How much would a replacement module cost? And is it straight forward to change out?

I already told you about the cost twice, please check my messages again.

To replace it, you will have to unplug it and then remove the top off the appliance.

Then remove the door and then remove the fascia, then you can replace the part.

Customer: replied 7 days ago.
Sorry Kevin, you've told me how much the repair cost would be not the replacement part price

The cost of repair will be around £66 (for part) and + repair charges (£99 if done by Bosch).

Customer: replied 7 days ago.
repair charges is labour?

Yes that is correct.

Customer: replied 7 days ago.
Thank you for the clarification as it was unclear. That is extremely reasonable for the replacement part, as Bosch charge a flat fee of £99 for call out and labour and then parts are on top.

You are very welcome.

Customer: replied 7 days ago.
if I go ahead with you, or someone you allocate, it looks like a pretty straightforward job that should take no longer than an hour if that, so are you able to give me a total price for the job before I commit?

I am afraid, we do not provide home repairs.

Customer: replied 7 days ago.
Got it; I have to supply the part and you talk me through changing it?

The part is available here on Bosch spares for £66.

To replace it, you will have to unplug it and then remove the top off the appliance.

Then remove the door and then remove the fascia, then you can replace the part.

Customer: replied 7 days ago.
Thank you Kevin for all your help and patience.

You are very welcome.

If there is anything else I can help you with, please let me know.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 7 days ago.
That's it thank you.

Perfect, Have a wonderful day.