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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5931
Experience:  18+ years experience as Appliance Tech.
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Am having a problem with just getting the drying cycle to

This answer was rated:

Am having a problem with just getting the drying cycle to work
JA: What's the brand and model of your appliance? How old is it?
Customer: Its a Hotpoint washer drier and have had it about three weeks
JA: How long has this been going on with your Hotpoint washer-dryer? What have you tried so far?
Customer: Today as its overcast thought i would dry the towels in the drier so I pressed drying only and made sure it was on cycle no. 5 but it keeps washing instead of drying.
JA: Anything else we should know to help you best?
Customer: If you can tell me what buttons to press and what not to press please

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 11 days ago.
Hotpoint RDGE9643WUKN 9kg.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 11 days ago.
If you can just tell me what buttons i should press

You have to press DRY ONLY twice then press the DRYING button to select the dry only program.

Also, the drying only program will work with 6 and 7.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

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