How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6484
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Neff oven stopped working. no oven heat or grill heat or

Customer Question

neff oven stopped working. no oven heat or grill heat or lamp. timer display appears to have some power as lights up
JA: Is your Neff oven gas or electric? How old is it?
Customer: electric. was in our house when we moved in 4 years ago. I can't see a model number
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: it suddenly stopped working a few days ago. none of house fuses was tripped.
JA: Anything else we should know to help you best?
Customer: heating lamp comes on, but no heat
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good evening,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 21 days ago.
B-AH11-7. B1120W1GB/03. 1031-SP. 310866. 240V
Customer: replied 21 days ago.
were the numbers sufficient to identify the model?
Expert:  KevinWhiteJA replied 21 days ago.

Yes, Thank you for the model number.

Expert:  KevinWhiteJA replied 21 days ago.

These issues usually occur due to power surge.

You may leave it completely unplugged for around 1 hour.

Then plug it back and reset the clock, it should work.

However, if the issue appears again then I am afraid the clock control is faulty and will need replacement.

Expert:  KevinWhiteJA replied 21 days ago.

The part is available for £154 + repair charges (£99 if done by Neff) and you may click here to order the part.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.

Customer: replied 21 days ago.
there is a wired in mains switch. we have had it switched off overnight
Expert:  KevinWhiteJA replied 21 days ago.

OK then I am afraid, the clock control will need replacement.

Customer: replied 21 days ago.
ok. thanks for your diagnostic help.
Expert:  KevinWhiteJA replied 21 days ago.

You are very welcome and Good Luck.

Cheers