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Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 21799
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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My washing machine is stuck on demo mode and I don’t know

Customer Question

My washing machine is stuck on demo mode and I don’t know what to do?? Please can you help?
JA: Is your washer top or front loading? How old is it?
Customer: Front loading, have 1 month
JA: How long has this been going on with your washer? What have you tried so far?
Customer: today I tried to press spin and delay simultaneously for 7 seconds or spin and r but to no avail
JA: Anything else we should know to help you best?
Customer: No
Submitted: 14 days ago.
Category: Appliance
Expert:  Daniel replied 14 days ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now.

Can you post the make and model number please.

Regards

Customer: replied 14 days ago.
Is hoover h wash 300 10 kg 1400
H3WS4105TACBE-80
Customer: replied 14 days ago.
No
Customer: replied 14 days ago.
You help me plase?
Expert:  Daniel replied 14 days ago.

Please give me a few minutes to have a look through the service info

Expert:  Daniel replied 14 days ago.

Ok try holding the spin button and the start button together for about 7 seconds or so and see if this turns the demo mode off from there.

Customer: replied 14 days ago.
when I do this the Washington Machines must tu be off or în any programe?
Customer: replied 14 days ago.
No the demo mode is not turism off
Customer: replied 14 days ago.
Turns
Expert:  Daniel replied 14 days ago.
The washer needs to be turned on so try it and see how it goes.
Customer: replied 14 days ago.
Noo the demo mode is not turns off
Customer: replied 14 days ago.
I don't know what to do with them, why this demo mode appears and it doesn't work in any way
Expert:  Daniel replied 14 days ago.
Ok have you tried unplugging the washer and leaving it 30 seconds and turn it on to see if it clears it?Failing that have you tried downloading the wizard app as per the manual and you can then get into the settings of the washer and you should be able to exit demo mode from there.
Customer: replied 14 days ago.
Doesn t Word nothing
Customer: replied 14 days ago.
Work
Expert:  Daniel replied 14 days ago.

Sorry for delay the site was playing up last night or my laptop was so couldnt reply back to you.

So going through the Wizard app online when connected to your washer isnt turning the demo mode off?