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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6484
Experience:  18+ years experience as Appliance Tech.
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My red light on my freezer is staying on, hotpoont rza36, i

Customer Question

My red light on my freezer is staying on
JA: What's the brand and model of your freezer? How old is it?
Customer: hotpoont rza36
JA: How long has this been going on with your Hotpoint freezer? What have you tried so far?
Customer: i noticed it Sunday but I just thought it would go off and never noticed till today that it still on
JA: Anything else we should know to help you best?
Customer: no
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 21 days ago.
Thank you
Expert:  KevinWhiteJA replied 21 days ago.

Red light in your appliance indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 21 days ago.
No I can’t offord to pay like that
Expert:  KevinWhiteJA replied 21 days ago.

Please read my previous message and follow the instructions.

Phone call message is optional and premium service. Sorry, I am not available for phone calls, and I am happy to help via chat. However, if you opt for phone call then another expert will call you based on their availability.