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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6431
Experience:  18+ years experience as Appliance Tech.
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I seem to have a problem with my Bosch Classixx dishwasher.

Customer Question

Hello, I seem to have a problem with my Bosch Classixx dishwasher.
JA: Do you know the model of your Bosch dishwasher? How old is it?
Customer: I think it's less than 15 years old. I'm sorry I don't know which model it is.
JA: The Appliance Technician can help you find the model number for your dishwasher; I'll connect you shortly. How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: About a fortnight, I reset it last time to a different setting and it was fine. What happens is that the machine goes and then the 3 lights - Active, Rinse Aid & Salt all flash
JA: Anything else we should know to help you best?
Customer: I haven't filled the rinse aid or salt recently because, and I may be mistaken, the new tablets mean the machine doesn't need them
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 16 days ago.
Sorry no rating or other label on the inside of the door
Expert:  KevinWhiteJA replied 16 days ago.

OK, it freestanding or integrated appliance ?

Can you attach an image of the dishwasher as you do not have the model number ?

Customer: replied 16 days ago.
Freestanding
Customer: replied 16 days ago.
https://www.facebook.com/groups/5**********4/permalink/1299517243809468/
Expert:  KevinWhiteJA replied 16 days ago.

Please understand this is not an immediate service as we are not always available here. Moreover, we have to check the schematics before we can provide you with an accurate answer. However, I will now try to respond as soon as I can. Thank you for your patience and understanding.

Expert:  KevinWhiteJA replied 16 days ago.

If you have already filled the dishwasher with rinse aid and salt then please try this to solve the issue:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to contact Bosch and get the control board replaced.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 16 days ago.
I sent a photo of the dishwasher via email
Expert:  KevinWhiteJA replied 16 days ago.

I am afraid, I have not received any email.

Please read my previous advise.

If there is anything else I can help you with, please let me know.

Cheers