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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6398
Experience:  18+ years experience as Appliance Tech.
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My washing machine shows F01 mid wash - what is wrong and

Customer Question

Hi - My washing machine shows F01 mid wash - what is wrong and how can i fix it? many thanks
JA: What happened just before your washer displayed this message?
Customer: the machine was working then it stops!
JA: How long has this been going on with your washer? What have you tried so far?
Customer: It has just started now. We have tried switching it off at the plug....thats about it!
JA: Anything else we should know to help you best?
Customer: well, it is just a year old...
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
which one is the model number?
Expert:  KevinWhiteJA replied 10 days ago.

You can attach an image of the label, what is the make of your appliance ?

Customer: replied 10 days ago.
could it be nswm 742u gg uk n
Expert:  KevinWhiteJA replied 10 days ago.

Yes, Thank you.

Customer: replied 10 days ago.
File attached (PGZ6GZZ)
Customer: replied 10 days ago.
Expert:  KevinWhiteJA replied 10 days ago.

F01 is Electronic control board fault.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back after around 1 hour.

It should work and problem should be solved.

However, if the issue appears again I am afraid the control board is faulty and will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 10 days ago.
thankyou - how much is a replacement control board (fitted)?
Expert:  KevinWhiteJA replied 10 days ago.

The board is available for around £70 + repair charges.

Alternatively, you may contact Hotpoint at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.