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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6450
Experience:  18+ years experience as Appliance Tech.
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I have a neff hob that has a faulty burner. It lights up but

Customer Question

I have a neff hob that has a faulty burner. It lights up but won’t stay lite.
JA: Is your Neff hob gas or electric? How old is it?
Customer: It gas but I don’t know how old it is. I moved in to my property four years ago so it’s older than that. There were not instructions with it either.
JA: The Appliance Technician can walk you through this; I'll connect you shortly. How long has this been going on with your Neff hob? What have you tried so far?
Customer: tried cleaning round the sensor but I do keep the hob clean anyway so it’s not clogged up anywhere
JA: Anything else we should know to help you best?
Customer: I don’t think so
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (starts with E nr).

Customer: replied 17 days ago.
T62s2651
Expert:  KevinWhiteJA replied 17 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 17 days ago.

Out of the 4 which one does not remain lit ?

Customer: replied 17 days ago.
It’s the front left so it’s a medium burner
Customer: replied 17 days ago.
I’ve noticed I put a 5 in the model number but it’s another S
Customer: replied 17 days ago.
Should I just book a service with Neff as I can’t find a local engineer to do it.
Expert:  KevinWhiteJA replied 17 days ago.

Yes, I got the model number.

It is T62S26S1

Expert:  KevinWhiteJA replied 17 days ago.

Please understand this is not an immediate service as we are not always available here. Moreover, we have to check the schematics before we can provide you with an accurate answer. However, I will now try to respond as soon as I can. Thank you for your patience and understanding.

Expert:  KevinWhiteJA replied 17 days ago.

I am afraid, the ignition head is faulty or there is a connection issue with the spark generator hence, it is not working.

As this is a Gas appliance you will have to contact a Gas safe engineer to book repair.

Alternatively, you may contact Neff at 0344(###) ###-####to book repair.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.