Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Please provide its complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Have you seen any error codes or flashing lights ?
Did you guys pull the appliance out and then cleaned it ?
Which part of the program does the steam come out ?
OK and have you found any water at the base of the appliance while you were cleaning the filter ?
OK I understand.
This indicates water has leaked in the base of appliance and activated the anti-flood device.
You may unplug it and remove the plinth (base panel below the door) of the appliance.
You will see a white plastic cover and above the white plastic base tray there is a metal cover.
Remove this and then you can try and soak the water up from the base there, use rug or beach towels and make sure the base is dry. After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.
Then clean the mesh filter from inside and make sure it is not blocked.
Reconnect everything and plug it back, then try a empty program on its hottest setting and let me know how it goes.
Sure, this remains open till you want.
Cleaning it completely and keeping the base dry should solve the issue.
However, if the issue appears again then you will have to pull it out and remove the sides off the appliance then clean it from inside.
If something was faulty you would have seen an error code on the display hence, I believe cleaning and drying will solve the issue.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful day.
You are very welcome and Good Luck.