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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6390
Experience:  18+ years experience as Appliance Tech.
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My dishwasher has cleaned dishes but sounds as if running

Customer Question

My dishwasher has cleaned dishes but sounds as if running water going through it and probably doing it all day it's intermittent
JA: What's the brand and model of your dishwasher?
Customer: Bodh smv40c30gb
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: I've just got home put fhe dishwasher on this morning
JA: Anything else we should know to help you best?
Customer: The red light is flashing by the tap
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 8 days ago.
Ok
Expert:  KevinWhiteJA replied 8 days ago.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 8 days ago.
No please do a typed reply
Expert:  KevinWhiteJA replied 8 days ago.

Flashing tap light indicates water has leaked in the base of appliance and activated the anti-flood device.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the aquastop valve.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 8 days ago.
It's a built in appliance
Expert:  KevinWhiteJA replied 8 days ago.

You may unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a white plastic cover and above the white plastic base tray there is a metal cover.

Remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back.

Customer: replied 8 days ago.
Unfortunately ghe plug is jammed in and two people have trued and we can't take the plug out
Expert:  KevinWhiteJA replied 8 days ago.

OK, it seems you need to replace the socket and plug as well.

Please call a local engineer and get that replaced as well.

Customer: replied 8 days ago.
Thanks for your help.....Wren kitchen people installed it!
Expert:  KevinWhiteJA replied 8 days ago.

You are very welcome and Good Luck.

Cheers