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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6513
Experience:  18+ years experience as Appliance Tech.
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Why does my new Hotpoint washing machine tangle and crease

Customer Question

Why does my new Hotpoint washing machine tangle and crease the laundry, at whatever temperature and spin speed, resulting in everything needing ironing when I hardly ever had to iron anything from my old machine? I do not overload the machine.
JA: Is your Hotpoint washer top or front loading?
Customer: front loading
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: since new - purchased 28 Sept. Have tried much smaller loads with the same effect.
JA: Anything else we should know to help you best?
Customer: No, I think that's all the relevant information.
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

What about the Spin speed and what program do you usually select ?

Customer: replied 20 days ago.
I use different spin speeds depending on the items and usually use the 45 minute full load with differing water temperatures
Expert:  KevinWhiteJA replied 20 days ago.

OK and the issue is always same not matter what program you use ?

Customer: replied 20 days ago.
Expert:  KevinWhiteJA replied 20 days ago.

OK then I am afraid, the issue is with control or temperature sensor that is faulty.

You will have to contact Hotpoint and get it repaired under warranty.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 20 days ago.
Can you give me a contact number, please?
Expert:  KevinWhiteJA replied 20 days ago.

Sure, you may call them at 03448 225 225 to book repair.

If there is anything else I can help you with, please let me know.

Cheers