Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
The noise that you hear could be coming from fan hitting ice inside the rear wall.
Please try this to solve the issue:
Leave it unplugged and empty with door open for around 12-24 hours.
Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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