Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided and it sounds like you have a query relating to replacing a Neff extraction hood. I would recommend you measure the current unit first to establish the size your replacement should be to fit into where you have the current model. Once you have all the details to hand, I would suggest you having a look on https://ao.com where you will find a broad range of new extraction hoods to pick from.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!