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James
James, Handyman
Category: Appliance
Satisfied Customers: 9429
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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My kenwood food processor and liquidiser AT 428 is not

Customer Question

My kenwood food processor and liquidiser AT 428 is not working even whe. Assemble correctly
JA: What Kenwood product do you have?
Customer: At428
JA: What have you tried so far with your Kenwood product?
Customer: the asking bowl works
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Baking
Submitted: 11 days ago.
Category: Appliance
Customer: replied 11 days ago.
Hello, anyone there
Expert:  Andrew Balfour replied 11 days ago.

Greetings and Welcome to JustAnswer.

I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.

Expert:  Andrew Balfour replied 11 days ago.

Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.


  1. When you say its not working, does it have any power?

Customer: replied 11 days ago.
as the baking bowl is functioning,
Expert:  Andrew Balfour replied 11 days ago.

Could you let me know whats not working?

Customer: replied 11 days ago.
No thank you.I will find someone local to sort it out thank you
Customer: replied 11 days ago.
The food processor and the liquidiser are not functioning
Expert:  Andrew Balfour replied 11 days ago.

When you say not functioning, what do you mean by that?

Customer: replied 11 days ago.
The power is on, but when I press to start nothing happens
Expert:  Andrew Balfour replied 11 days ago.

May I know the model number?

Customer: replied 11 days ago.
AT284 for the food processor and AT282 for the blender
Customer: replied 11 days ago.
It was bought in 2013 and given to me two years ago
Expert:  Andrew Balfour replied 11 days ago.

Have you reviewed the user manaul?

Customer: replied 11 days ago.
I followed the instructions
Customer: replied 11 days ago.
I have even went on the internet to follow the instructions
Expert:  Andrew Balfour replied 11 days ago.

If i'm honest i'm out of ideas, I will opt-out for another expert to help.

Expert:  James replied 11 days ago.

Hello and welcome to JustAnswer! This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today as the previous expert has opted out.

To confirm there is no sign of life on the appliance at all, or is it just the liquidser which is not operational?

Customer: replied 11 days ago.
Hi, thank you. We have got the problem resolved.
Expert:  James replied 11 days ago.

Glad to hear the issue is resolved, in most cases where there is no isgn of life its due to a blown fuse in the plug

It was a pleasure to assist you today. I hope the above answers the question. If you have any follow up questions then please let me know.