How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Erdal Zal Your Own Question
Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4704
Type Your Appliance Question Here...
Erdal Zal is online now

My washing machine doors don’t shut correctly and the

Customer Question

Hi my washing machine doors don’t shut correctly and the machine is leaking
JA: What's the brand and model of your product?
Customer: Samsung WW90T534DAN
JA: What have you tried so far with your Samsung product?
Customer: I’ve had it since March But it’s started leaking from the door seal
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no that’s it thanks
Submitted: 19 days ago.
Category: Appliance
Expert:  Erdal Zal replied 19 days ago.

Good Evening

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

Would you like to repair yourself? First we need to know if the door seal has a hole. Have you checked that yet? If the door is completely straight, does it close very well?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
Kind regards,

Customer: replied 19 days ago.
Can someone come and repair it ? It’s in warranty . Thanks
Expert:  Erdal Zal replied 19 days ago.

Okay if you don't want to fix it yourself then you need to call the freephone number from the service centre and book a repair appointment. Here is the toll-free number:

0333(###) ###-####/p>

Customer: replied 19 days ago.
Ok is my £5 refunded ?
Expert:  Erdal Zal replied 19 days ago.

Please contact customer support regarding fees and memberships. I don't have any powers on it. I can still help him to solve your problem. I am at your disposal.