How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6398
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Mum’s new washing machine won’t take in the

Customer Question

My Mum’s new washing machine won’t take in the conditioner,go into spin and drain and then finish its cycle
JA: Is your washer top or front loading?
Customer: front
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Last three washers,clean out the drawer
JA: Anything else we should know to help you best?
Customer: Just that the machine is brand new
Submitted: 7 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 7 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 7 days ago.
562140004173
Expert:  KevinWhiteJA replied 7 days ago.

I am afraid that is not correct model number.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

If the water pressure is fine then the hose that connects the dispenser to the drum may be either clogged or faulty.

As the appliance is brand new, you should contact the dealer and get it replaced immediately with another one.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.