How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6400
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

On the dryer it says empty water, hotpoint 5years old, a few

This answer was rated:

On the dryer it says empty water
JA: What's the brand and model of your dryer? How old is it?
Customer: hotpoint 5years old
JA: How long has this been going on with your Hotpoint dryer? What have you tried so far?
Customer: a few days just kept trying to dry towels
JA: Anything else we should know to help you best?
Customer: no just red light comes on which says empty water

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 8 days ago.
Fetc70bp

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

This indicates the condenser pump at the rear is either clogged or faulty.

Please check this IMAGE (part#634) is the pump.

You will have to unplug the appliance and pull it out.

Then remove the bottom rear cover to access the pump, remove the hoses attached to the pump and remove the pump to clean it.

Make sure it is clean and dry then reconnect everything and plug it back.

Then try any program, if the issue is still not resolved I am afraid you will have to replace the condenser pump.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you