How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6450
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My washer/dryer door won't open at the end of the program.

Customer Question

Hello, My washer/dryer door won't open at the end of the program.
JA: What's the brand and model of your washer-dryer? How old is it?
Customer: It's a WDU28561GB and we've recently got it
JA: How long has this been going on with your washer-dryer? What have you tried so far?
Customer: It's the first time - the machine beeps to indicate end of program but the door is firmly locked
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

It usually takes few minutes so door can open.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it with a tool to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and you will have to contact the dealer and get it replaced immediately.

Customer: replied 15 days ago.
I've tried that and an endless stream of water has flooded the kitchen floor
Expert:  KevinWhiteJA replied 14 days ago.

If you have used beach towels this should have solved the issue.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.