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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6484
Experience:  18+ years experience as Appliance Tech.
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I have a botch freezer the alarm keeps sounding and the

Customer Question

I have a botch freezer the alarm keeps sounding and the temperature is at 02...
JA: What's the brand and model of your freezer? How old is it?
Customer: It's over 10 years... It's a beach brand
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: I can hear it working..food has not gone warm
JA: Anything else we should know to help you best?
Customer: It's been a few days.. Have tried turning on the super bitton I've tried turning off/on
Submitted: 16 days ago.
Category: Appliance
Customer: replied 16 days ago.
I've paid the money.
Expert:  KevinWhiteJA replied 16 days ago.
Good afternoon and welcome to justanswer, My name is ***** ***** I will assist you today. Please provide it’s complete model number
Customer: replied 16 days ago.
GSU3001GB
Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 15 days ago.

Please understand this is not an immediate service as we are not always available here. Moreover, we have to check the schematics before we can provide you with an accurate answer. However, I will now try to respond as soon as I can. Thank you for your patience and understanding.

Expert:  KevinWhiteJA replied 15 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

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Have a wonderful day.