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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6513
Experience:  18+ years experience as Appliance Tech.
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Kenwood freezer has stopped, 60cm Frost free tall freezer

This answer was rated:

Kenwood freezer has stopped
JA: What Kenwood product do you have?
Customer: 60cm Frost free tall freezer KTF60X20
JA: What have you tried so far with your Kenwood product?
Customer: Electricity is on, fuse ok
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Is it completely dead ?

Customer: replied 17 days ago.

OK, if you have already checked the plug fuse then please try this to solve the issue:

Leave it unplugged and empty with door open for around 12-24 hours.

Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again and if the compressor is working then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

If it still remains dead then this indicates the control board is faulty and will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 16 days ago.
Sorry I missed your call. Could you ring now or this evening ? Or tomorrow after 3.30pm. Thanks very much.

If someone had called then you may get a call back.

You are very welcome and Good Luck.