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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6400
Experience:  18+ years experience as Appliance Tech.
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I’ve had a washing machine 6months approximately and the

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Hi I’ve had a washing machine 6months approximately and the lights on the control panel will not light. We have switched off at plug and all we hear is a clicking noise
JA: Is your washer top or front loading?
Customer: front
JA: How long has this been going on with your washer? What have you tried so far?
Customer: This happened yesterday. Emptied the drain plug
JA: Anything else we should know to help you best?
Customer: no

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 6 days ago.
Candy smart cs149te/80

Thank you for the model number.

The click sound that you hear is coming from the control or from the door ?

Customer: replied 6 days ago.
Behind the control knob
Customer: replied 6 days ago.
As the machine is only 6 months old I will be refunded fully for these charges?

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

Customer: replied 6 days ago.
Online then we need it sorting urgently

I am afraid, this indicates the control board is faulty and will need replacement.

As it is still under warranty, you should contact Candy and get it repaired under warranty.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 6 days ago.
Just want online if no verbal contact can be made urgently

Yes, please read my previous message.

If you have already checked the plug fuse then I am afraid the control board is faulty and you will have to contact Candy to book repair.

Customer: replied 6 days ago.
We’ve tried to contact candy and they’ve told us to do this online service thanks. How do we contact candy to avoid this online service again!!!!

You may call them at 03446 923 607 or 03448 470 406 to book repair.

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