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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6484
Experience:  18+ years experience as Appliance Tech.
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Cannot open door, bosch exxcel7, just today .the program did

This answer was rated:

cannot open door
JA: What's the brand and model of your appliance? How old is it?
Customer: bosch exxcel7
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: just today .the program did not seem to end. we tried draining/spinning which have taken place but then the machine stops
JA: Anything else we should know to help you best?
Customer: i cannot open the door

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 15 days ago.
cannot open door

I understand.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back, then try any program.

Customer: replied 15 days ago.
Excel 7 1400 express i cannot get to the label as the door will not open

Please read and follow my previous advise.

That should solve the problem.

However, if the issue appears again then I am afraid the door lock is faulty and will need replacement.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Customer: replied 15 days ago.
Filter cleared, impeller moves freely. No tab to pull but door now opens. On reconnection no response at all from machine. Power checked, fuse checked but machine appears to be dead.

OK and can you now provide the model number.

Customer: replied 15 days ago.
E-Nr. WAE28467GB/05 FD8710 600317

Thank you for the model number.

I am afraid the control board is faulty and will need replacement.

Are you willing to replace it yourself if instructions are provided ?

Customer: replied 15 days ago.
DEPENDS UPON COST BUT I AM CAPABLE.
Customer: replied 15 days ago.
Do you know the cost of a replacement?

The power module will cost £162 + repair charges (£99 if done by Bosch).

You may click here to order the part.

The appliance was manufactured in October 2008 so 13 years old.

Hence, it may be a good option to replace it with another one instead of spending £260 on repairs.

If there is anything else I can help you with, please let me know.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you