Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Please provide its complete model number (from the label/rating plate located inside the door).
Please try this to unlock the door:
Please unplug the appliance and remove the bottom front flap.
Keep some beach towels and shallow container under the filter.
Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Now, with your fingers check if impellor rotates.
Then you will see a pull tab next to the filter, pull it to open the door.
Now, reconnect everything and plug it back, then try any program.
Please read and follow my previous advise.
That should solve the problem.
However, if the issue appears again then I am afraid the door lock is faulty and will need replacement.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful day.
OK and can you now provide the model number.
Thank you for the model number.
I am afraid the control board is faulty and will need replacement.
Are you willing to replace it yourself if instructions are provided ?
The power module will cost £162 + repair charges (£99 if done by Bosch).
You may click here to order the part.
The appliance was manufactured in October 2008 so 13 years old.
Hence, it may be a good option to replace it with another one instead of spending £260 on repairs.
If there is anything else I can help you with, please let me know.